Cancellation Policy
We get it—we make mistakes and change our minds! Don’t fret!
You can cancel your order up to 24 hours after placing the order.
Contact Us if there’s anything we can help you with!
Returns & Refunds Policy
We are so sorry that you didn’t like the order!
Our policy enables returns to be requested within 3 days after you have received your package. Returns will be free of charge.
Your refund will be processed within 7 days of when the request was sent. Refunds will be processed to the original method of payment.
Full refunds for your order will be granted if:
- The order is defective, broken, tampered with
- The order is not as described (colour and quality)
- The order did not arrive
- Full priced items
We are unable to provide a refund if:
- You changed your mind on the product
- If the product cannot be returned due to hygiene purposes (such as clothing and footwear)
- The product was purchased on a Sale/Discounted price
To begin the Return and/or Refund process, please email us via the contact form here and ensure the email title includes your Order #.
Exchanges
At this time, we do not provide exchanges for your orders. If you would like an item in a different variation, kindly start the Return and Refund process, and place a new order on the website. Thank you for your patience!
